Derek-rose Reviews

Derek-Rose.com specializes in comfort-led, off-duty style products. The popular categories include sleepwear, loungewear, leisurewear, dressing gowns, men's underwear, resortwear, and swimwear. They offer a variety of collections such as the Alex Collection, Basel - Micro Modal Range for Men, Cashmere Sets, and Lara - Micro Modal Range for Women. They also provide luxury gifts for men and women, including luxury men's cashmere robes, luxury men's cotton pajamas, and luxury women's robes. Services include gift wrapping, free shipping on orders over $300, eco-friendly packaging, and a free 30-day exchange & return policy. The materials used in their products are of the finest quality, including silk dressing gowns, cashmere knitwear, and linen clothing.

Payment for goods and delivery charges on derek-rose.com can be made by any method shown on the website at the time of placing the order. In addition, Derek Rose Gift Cards may be used for full or part payment of goods when shopping on derek-rose.com for orders being shipped to a UK delivery address. The purchase of a Gift card is non-refundable and cannot be exchanged for cash. To confirm the balance on a gift card or check the expiry date, the Customer Services team can be contacted. Please note that gift cards cannot be used for online orders outside the UK. If a product purchased with a Derek Rose Gift Card is returned, the refund will be credited back onto the original Gift Card or, if it’s no longer available, a new card will be issued. Where the refunded purchase was partially paid with a gift card, the gift card will be refunded to its original value first, and any further balance will then be refunded to the original alternative payment method.

Based on the latest available information, derek-rose.com does not accept PayPal Pay Later. However, they do offer a buy now, pay later service through Zip. Please check their website for the most up-to-date information.

Derek Rose offers 30 Day Free Returns & Exchanges. Eligible purchases can be returned for an Exchange or Refund within 30 days from the purchase date, providing that the products are new and unused, with all the labels and tags intact. New and unused means that there are no marks on the item or any wear on the tags, and items have not been washed. Returns of any item with any indication that it has been used will not be accepted.

To organise a free return, either via courier collection service or drop-off at a local DHL Express Service Point, the order number along with the email address used to make the purchase is needed. The item(s) to be returned or exchanged and a reason should be selected. For an Exchange, an alternative size, colour or product can be advised. The return can be collected from a convenient address or dropped off at a local DHL Express Service Point. An email will be sent which includes return instructions, return label and associated documents.

In terms of shipping, orders made before 3.30pm (GMT) or 9.30am (CST) will be dispatched the same day with DHL Express, except during sale events, weekends and public holidays in the UK. If shipping to the UK, US, or EU, taxes, import duties, and local customs fees are included in the price on the website. When shipping outside the UK, US or EU, taxes, import duties, customs/clearance fees are not included in the price on the website. DHL Express will contact directly once the order reaches its destination.